Shipping and returns

SHIPPING AND RETURNS

SHIPPING

Our products are shipped from our supplier outside the EU. It takes 1–3 business days to process your order before the package is shipped.

Delivery time: 5–9 business days from the date the package is shipped.

Once your order has been shipped, you will receive an email with a tracking link. Orders placed over the weekend are usually processed on Monday or Tuesday. If you have a deadline for a specific order, we recommend ordering well in advance. Delays may occur due to holidays or other unforeseen factors.

Good news! We have just upgraded our “Micro-Infusion Patches” with new and improved ingredients. Unfortunately, this means a delivery delay of approximately 2–3 weeks—but we promise it will be worth the wait. Thank you for your patience!

RETURN POLICY

We offer a 30-day return policy, which means you have 30 days after receiving the item to request a return.

To be eligible for a return, the item must be:

  • In the same condition as when you received it—unused, with the original tags, and in its original packaging.

  • Accompanied by a receipt or proof of purchase.

For reasons of hygiene and food safety, the right of withdrawal applies only to products that have not been used or come into contact with food.

If the product does not match the description or is damaged, the customer will be refunded the return shipping costs, provided that a photo or receipt for the shipping cost is submitted. Return shipping is not refunded for standard returns.

Note: The customer is responsible for return shipping unless the product is damaged or incorrect.

To initiate a return, please contact us through the “Contact” section of our website. If your return is approved, we will provide you with instructions on how and where to send the package. Items sent back without prior approval will not be accepted.

30-DAY RESULTS GUARANTEE – TERMS

We offer a 30-day results guarantee on “Firming Oil” and “Micro-Infusion Patches.” If you do not see any results after 30 days of consistent use, we offer a full refund under the following conditions:

  • Before-and-after photos required: To be eligible for the guarantee, you must submit clear before-and-after photos of the area where the product was used. The photos must be taken in the same lighting, from the same angle, and completely without filters.

  • Time verification (30 days): To be fair to all customers, we must be able to verify that 30 days have passed between the photos. The easiest way is to send the original, unedited photos directly from your phone or camera via email, as these contain date stamps.

  • Photo of the used product: We need a photo of the bottle showing that it has actually been used (e.g., partially empty). (Applies only to Firming Oil)

UNCLAIMED PACKAGES

If a package is not collected and is returned to us, we charge a fee of 20 USD to cover shipping and handling costs.

RECEIPT OF GOODS

We are not responsible for the personal receipt of goods. The customer is responsible for being present, or arranging for someone to be present, upon delivery.

If a delivery attempt has failed several times and the package is delivered to a pickup location, it is the customer’s responsibility to collect the package on time or arrange for another person to collect it. You are responsible for checking the tracking number regularly to monitor the delivery.

If the package is not collected on time, it will be returned to SheBloom. It is of course possible to have the package reshipped at the buyer’s expense.

The order is shipped from one of our overseas warehouses, and VAT and import fees may apply, for which the customer is responsible.

DAMAGE AND PROBLEMS

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so that we can assess the issue and resolve it as quickly as possible.

REFUNDS

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, the amount will automatically be refunded to your original payment method.

Note: It may take some time for your bank or credit card company to process and post the transaction.

If you have any further questions, you are always welcome to contact us!